Hormona is the world’s first hormonal health tracking app, to support women from their first period to their last. We’ve been on a mission to revolutionize and shape the future of hormonal healthcare for women since 2021.
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About Hormona™
Hormona is the world’s first hormonal health tracking app, to support women from their first period to their last. We’ve been on a mission to revolutionize and shape the future of hormonal healthcare for women since 2021.
Hormona was founded in 2020, by Karolina Lofqvist and Jasmine Tagesson, after Karolina’s personal experience of frustration and despair in seeking answers to her hormone-related health problems.
Losing her wellbeing and struggling with debilitating symptoms, she sought help from multiple doctors, even traveling overseas. She was told to take antidepressants and stop working as a high-performance professional as if these were the only possible solutions.
Receiving a diagnosis of an underactive thyroid and hormonal imbalances allowed Karolina to address and improve her health. It opened her eyes to the impact that our ever-changing bodies and hormones can have on our physical and mental wellbeing.
That’s why Hormona was born – to empower women to take control of their hormonal health and better understand their bodies.
Our mission is to be the first global hormonal health app, helping women all over the world better understand their bodies, hormones, and health issues. That means always striving to improve our amazing app, adding new, exclusive features, and, of course, officially launching the Hormona testing kits.
And along the way, we’re also going to start closing the gender data gap, that exists in medicine to help make sure that women’s health is given equal weight to men’s and improve health outcomes for women all over the planet.
Our UK headquarters is based in London, UK, and our EU headquarters is located in Stockholm, Sweden. However, our team works remotely from all over the world, including the UK, Sweden, Finland, Kosovo, Ireland, Belarus, Spain, and San Diego in the USA. Our app is live globally and available for download in both the iOS and GooglePlay Appstores.
You can contact us anytime at [email protected] if you need any assistance, and we try our very best to reply within 48 hours.
Exciting things are happening at Hormona every week! Keep up to date with all the latest developments and events by following us on Instagram, TikTok, and LinkedIn and checking in at Hormona.io.
Hormona Plus
Hormona+ gives you unlimited access to all of the incredible features in the app including:
- Access to tomorrow’s daily insights today
- Symptom predictions
- Analysis of symptom trends
- Exclusive 12-week wellness programs
- Hormone-friendly recipes tailored to your cycle phase
- Partner emails packed with information to help them support you during each cycle phase
- Expert-designed learning modules
- Access to our expert answers in the community
You can subscribe to Hormona+ monthly or yearly, and the prices differ depending on where in the world you are based. Check AppStore or Google Play for pricing.
If you purchase a subscription, all payments are processed either by the App Store, or Google Play, who take full responsibility for payment security. Hormona doesn’t store any credit card information.
Partner emails are just one of the benefits of Hormona+. Adding their email address to the app means they’ll get regular updates about your cycle stage, and how best to support you during that phase. And you can add or change their address anytime.
Simply head to your profile settings via the three dots in the top right-hand corner of your home screen. Then tap “Profile Settings”, followed by “Your Partner’s Email”, where you can also add their name or nickname. You can then select if you’d like your partner to receive our emails by toggling the Yes/No button below.
Our Wellness programs are designed to help address some of the more common issues we all experience, from Acne and PMS to Sleep disturbance and coming off the Pill, to name a few! They all take a long-term approach, utilising small diet and lifestyle changes that build to big results.
The programs were designed by experts and tested by Team Hormona, so we know they’re amazing!
Our recipes are created by Hormona’s very own Nutritionist, who ensures that, first and foremost, each macronutrient necessary for your wellbeing is present in everything.
They include protein, fat and carbohydrates, and a having healthy balance helps to stabilize your blood sugar levels, which in turn supports your hormones.
Next up: Micronutrients, which include minerals, vitamins and phytonutrients, like antioxidants. And we cram those nutrients into our recipes by including lean protein, and colorful fruits and veggies, alongside herbs and spices.
But we also tailor those nutrients to each cycle phase. For instance, recipes for your menstrual phase may be higher in iron and Vitamin C to compensate for blood loss during your period, while Luteal phase recipes might have more magnesium or B vitamins to reduce PMS symptoms.
We have menu plans that cover all three major meals for each phase, as well as hormone-healthy snack recipes from our guest collaborators. And all our recipes have options for any dietary preference, whether you’re plant-based, vegetarian, pescatarian or omnivore, we’ve got food for you!
If your app is on an Apple device:
- Open the “Settings” app on your iOS device.
- Tap on your Apple ID profile at the top of the screen (your name and profile picture).
- Select “Subscriptions” (If you don’t see this option, tap on “iTunes & App Store” and then tap your Apple ID again to find the “Subscriptions” option).
- You will see a list of active subscriptions linked to your Apple ID. Select the one you want to cancel.
- Tap on “Cancel Subscription.”
- Confirm the cancellation by following the on-screen prompt
Alternatively, if your phone is running an ANDROID operating system:
- Open Google Play Store Open the Google Play Store app on your Android device. Make sure you are signed in with the Google account that is associated with the subscription you want to cancel.
- Access “Subscriptions” Tap the menu icon (three horizontal lines) in the top-left corner of the screen to open the side menu. From there, select “Subscriptions.”
- Locate the Subscription. You should see a list of all your active subscriptions. Scroll through the list to find the one you want to cancel.
- Manage Subscription. Tap on the subscription you wish to cancel. This will take you to the subscription management page.
- Cancel Subscription. On the subscription management page, you should see information about the subscription, including the renewal date and price. Look for the option to “Cancel subscription” and tap on it.
- Confirm Cancellation. Google Play will likely ask for a reason why you’re canceling the subscription. Choose an appropriate reason or select “Other” if your reason isn’t listed. Then, confirm the cancellation.
- Review Confirmation. After confirming the cancellation, you should receive a pop-up confirming that the subscription has been canceled.
Additionally, you will receive an email from Google Play confirming the cancellation.
Hormona+ gives you unlimited access to all of the incredible features in the app including:
- Access to tomorrow’s daily insights today
- Symptom predictions
- Analysis of symptom trends
- Exclusive 12-week wellness programs
- Hormone-friendly recipes tailored to your cycle phase
- Partner emails packed with information to help them support you during each cycle phase
- Expert-designed learning modules
- Access to our expert answers in the community
You can subscribe to Hormona+ monthly or yearly, and the prices differ depending on where in the world you are based. Check AppStore or Google Play for pricing.
Hormona health
The Menstrual cycle is the process through which a woman’s body prepares for possible conception. It involves the growth and release of an egg from the ovaries, and the thickening of the uterine lining to support a fertilized egg. If conception does not occur, the lining is shed through menstruation. The typical cycle length is around 21-38 days but can vary from person to person.
During the Menstrual cycle, events take place in the uterus and ovaries in parallel. But generally speaking, there are two distinct phases, the Follicular and Luteal, as well as two events, Ovulation, which takes place between the two phases, and Menstruation, which occurs during the first week of the Follicular phase.
Ovulation occurs when a mature egg is released from the ovary, ready to be fertilized by sperm. It generally happens around the mid-point of the Menstrual cycle and lasts around 24 hours.
Even a regular Menstrual cycle isn’t always precise and can vary in length. Minor fluctuations of around a week in the length are normal.
The most fertile days in your cycle are usually two days before, and the day of, ovulation. Since sperm can survive in the vagina for up to 5 days, your fertility window extends to approximately 6 days.
The Ovarian cycle spans both phases of the Menstrual cycle, and prepares the body for possible conception. During the Follicular phase, an egg matures inside a follicle, located in the ovary. During the Luteal phase, following Ovulation, that follicle becomes the corpus luteum, which produces hormones to prepare the uterus to house a fertilized egg.
The Uterine cycle is the process of thickening the uterus lining to support a fertilized egg and then shedding it if conception doesn’t occur. This happens in three phases. The first is the Menstrual phase, where the old lining is shed. Then there’s the proliferative phase when a new lining is made. That’s followed by the secretory phase, in which increased blood flow and nutrients help prepare the lining for a fertilized egg.
Your period is the beginning of a new cycle, as the old uterine lining is shed. At the same time, rising Estrogen levels encourage ovarian follicles to grow and compete to become the dominant egg released during Ovulation. This growth is why the stage is known as the Follicular phase.
Premenstrual syndrome, or PMS, is what we call the mix of physical and emotional symptoms that most menstruating women—anywhere from 40% to 90%—say they experience at least one of. To help ease those PMS struggles, our Hormona+ subscription offers a PMS program crafted by our team of medical and nutrition experts to support you during your luteal phase. The program includes easy-to-follow lifestyle, behavioural, and nutritional habits you can gradually incorporate without feeling overwhelmed.
Urine testing versus blood testing for hormones have been analysed by scientists for over 20 years now. What these studies have established is that there is close alignment between blood and urine testing. As such urine tests have been confirmed to be reliable, convenient, painless alternatives to blood sampling, making them ideal for regular at-home use. If you are interested in reading more, have a look at our own research of the available literature published by our in-house medical and research team,by clicking here.
The Menstrual cycle is the process through which a woman’s body prepares for possible conception. It involves the growth and release of an egg from the ovaries, and the thickening of the uterine lining to support a fertilized egg. If conception does not occur, the lining is shed through menstruation. The typical cycle length is around 21-38 days but can vary from person to person.
Hormona Tests: Difference
From your current period to your last and beyond (for our FSH test), our tests are the world’s first at-home, non-invasive hormone testing solution for women. They work exclusively with the Hormona app, using our unique integrated camera functionality and AI-powered algorithm to predict your hormone concentration in minutes. Together, they’re all the equipment you need to accurately analyze your hormones from the privacy and comfort of your own home. Test over 3, 6, or 12 cycles while tracking and monitoring your symptoms to discover your individual hormone trends.
Our tests are the first quantitative urine tests across the clinical range for women’s hormone health that works without the need for extra equipment. While other tests might concentrate on a providing a yes/no answer, for instance confirming that ovulation has happened, we at Hormona know from personal experience that there is a lot more to hormones than just this. Our tests use advanced lateral flow technology, meaning our at-home tests can fully quantify your hormone levels with comparable sensitivity to blood testing. We’re also the first to build your individual hormone baseline after 3 cycles so we can support you with range of hormone related issues. Our medical experts, alongside our own research, tell us that no two women – or cycles – are the same, so why compromise?
As it’s not a medical device, the Hormona Wellness tests do not require a CE mark or FDA clearance/approval to be sold in the EU, UK or USA. However, the tests were developed in compliance with the new EU General Product Safety Regulations, to ensure you’re getting a safe, reliable, and high-quality product that works as intended. Your data safety is ingredibly important to us, we also adhere to the EU’s General Data Protection Regulation for any personal and health data we collect, in accordance with our Privacy Policy.
Hormones change daily, between cycles, and throughout our lives from our first period, to our last, and beyond our reproductive years. This is part of the normal functioning of the female body. Hormones affect the functioning of our entire body, therefore imbalances of our key hormones can manifest as both mental and physical symptoms, which can be debilitating for so many women. Research indicates 75% of women report symptoms related to the fluctuation of hormones in the menstrual cycle. There are so many causes of hormonal imbalances such as stress, diet, use of certain medications and/or genetic or thyroid related health issues. The only way to know the cause of your imbalance is by testing your cyclical hormones on key dates of your cycle to analyse your hormone level trends, with respect to your symptoms.
From your current period to your last and beyond (for our FSH test), our tests are the world’s first at-home, non-invasive hormone testing solution for women. They work exclusively with the Hormona app, using our unique integrated camera functionality and AI-powered algorithm to predict your hormone concentration in minutes. Together, they’re all the equipment you need to accurately analyze your hormones from the privacy and comfort of your own home. Test over 3, 6, or 12 cycles while tracking and monitoring your symptoms to discover your individual hormone trends.
Hormona Tests: Prossess
Whenever you track your cycle, the Hormona app recalculates your cycle length based on your most recent period log data. After you’ve activated your testing kit, the app will map out a schedule tailored to your specific cycle length, indicating the best days to test each hormone for YOUR individual cycle.
All of our hormone tests – FSH, Estrogen, and Progesterone – work the same way. The app will let you know which hormone is due for testing, and all you have to do is follow the instructions in the app. Which means ensuring you’ve got the right test strip, collect your first morning urine sample, wait for the analysis, then scan your test to receive your result. Test results will be stored on your app, and once you’ve tested for 3 cycles, your baseline hormone trend analysis is unlocked.
Follicle Stimulating Hormone, or FSH, released by your pituitary gland, plays an important role in your menstrual cycle.
It encourages the follicles in your ovaries to grow and potentially become eggs, and as those follicles produce most of your Estrogen, FSH is kind of in charge of that, too. But for all of this to work, your body requires exactly the right amount of FSH – too little and you may not produce Estrogen; too much can mean there’s a problem with your ovaries.
Testing your FSH first thing in the morning is a good indicator of the previous day’s levels and, in conjunction with the other tests and your symptom tracking can help build a detailed picture of your hormones.
During the Follicular phase, Estrogen is produced by the follicles in your ovaries, in response to FSH. In this phase, estrogen sends feedback to the pituitary gland to indicate enough FSH has been released to allow the follicles produce estrogen.
Estrogen continues to raise with the growing follicles until a dominant egg is selected and released at ovulation.
In the luteal phase (following ovulation) there is a second rise in estrogen levels to support implantation (in case the egg has been fertilised).
Testing the Estrogen (or indeed Estrone-3-Glucuronide, Estrogens urinary metabolite, as our urine tests do) in your urine first thing in the morning gives a good indication of the previous day’s blood levels and can help with period and ovulation tracking.
After ovulation, Progesterone is produced by the cyst that once held the growing egg, known as the corpus luteum. As a result, the increased production of Progesterone confirms that ovulation has occurred. As with all our hormone kits, testing for Progesterone (or indeed Pregnandiol Glucuronide, Progesterones urinary metabolite, as our urine tests do) in your first-morning urine gives a good indication of the previous day’s levels.
Initially, our test kits will be available for those signed up to our waiting list.
Whenever you track your cycle, the Hormona app recalculates your cycle length based on your most recent period log data. After you’ve activated your testing kit, the app will map out a schedule tailored to your specific cycle length, indicating the best days to test each hormone for YOUR individual cycle.
Hormona App: general questions
Simply open the app and go to profile settings via the three dots in the top right-hand corner of the home screen. Then, click “Language” select “English” or “Swedish” and you’re done!
We create our daily insights based on a regular ovulatory and uterine cycle, in combination with existing scientific knowledge about the Menstrual cycle.
That knowledge is broken down by our expert medical team and linked to how you may be feeling that day.
We include them for all users as the hormonal fluctuations of a menstrual cycle is essential knowledge.
If you have an irregular cycle, or one that’s outside the typical length of 21-38 days, we show different daily insights not tied to a cycle day and focused on improving hormonal balance and health.
Currently, the Hormona app is set up for users with a natural cycle, ie, one not influenced by the extra hormones that come with Hormonal Birth Control. That said, there’s still tons of stuff you’ll find useful, including tracking your symptoms and any bleeding you experience while using HBC.
However, as hormonal contraception essentially pauses your cycle, you won’t experience the hormonal fluctuations described in the daily insights.
Yes! We know coming off the pill can be scary so we’ve done our best to try and support you throughout that process.
First off we recommend trying our phases specific recipes designed by our Nutritionist, they contains all essential micro and macronutrients for a balanced nutritional diet.
Following our nutritional advice alongside tracking your menstrual cycle and symptoms can help you assess your hormone health, as you transition back to your natural cycle.
We also highly recommend beginning our 12-week ‘Post Pill‘ program in the app, available to Hormona + subscribers. This program contains general information to support the transition back to your natural cycle from the use of hormonal contraceptives. Each week you will be encouraged to adopt one or two habits such as supplements, self-care, nutritional advice such as avoiding certain food types.
Every week begins with a description, and each habit includes a detailed explanation of what it is, why its beneficial, and how to implement it.
If you encounter a bug, please email us at [email protected]. Be as detailed as possible in your message so we can assist you promptly.
Simply open the app and go to profile settings via the three dots in the top right-hand corner of the home screen. Then, click “Language” select “English” or “Swedish” and you’re done!
Hormona App: tracking
Checking out your previously logged cycles is super easy to do. Open the app, and tap the calendar icon at the top right hand corner of the homepage. Here you can scroll back to view previously logged cycles. If you tap on any previous date it will allow you to ‘log period‘ or ‘log symptoms‘ retrospectively.
Once you’ve set up your account, you can get tracking straight away!
Simply open the app, and tap “Tracking” the middle icon at the bottom of your homepage. Then tap “Log today’s symptoms” and start logging. You can also personalise this screen by adding the symptoms you see most often, by tapping “Customise my daily tracking” and choosing the symptoms that you are likely to log most.
To log your period days, tap “Log period” located in the top right-hand corner of the screen. Make sure you track your symptoms every day – it’ll help improve the accuracy of your predictions.
Using an exclusive algorithm, your cycle predictions are rooted in the averages in your last 6 tracked cycles.
Although symptom predictions are a Hormona+ feature, they’re also based on your previously logged symptoms, which help us to predict what, if any symptoms, you’ll see in the next 7 days.
Easily find your cycle analysis by tapping “Analytics” found at the bottom of the homepage, second from left. Then, head to the top-right of the screen, and tap “Cycle“.
Here we’ll show you stats from your last 6 tracked cycles, including average cycle and period length, as well as any variation and your shortest and longest cycles.
You’ll also see your most tracked symptoms, alongside a graph that illustrates length variations.
In a word, yes! Your predictions are based purely on the information you put into the app. We don’t make assumptions about anyone’s cycle, as no two women are the same.
So, tracking every day helps us to make more accurate, meaningful predictions.
Absolutely! Once you’re in the app, tap “Tracking” which is the middle icon at the bottom of your screen, then hit “Customise my daily tracking“.
From here, you can toggle the categories, including physical, vaginal, mental, and sex, to view each symptom, as well as add or hide them from your customised page.
Once you’ve selected your symptoms, tap “<” on the top left-hand side of the screen and your customised tracking page will appear!
You can always add or remove symptoms at any time, by tapping “Customise my daily tracking” at the bottom of the tracking screen.
To see your logged symptoms, simply open the app, and tap “Analytics” it’s at the bottom of your homepage, second from left.
Then, head to the top middle of the screen and tap “History“, and toggle “<” and “>” to change cycles. You can then select up to 3 tracking items to analyse under “Most tracked this cycle” and “Others tracked in this cycle“, to be added to the chart allowing you to see when they occurred in previous cycles.
There’s also a breakdown of how many days each symptom was tracked at the bottom of the screen.
As the app will know when your period should have arrived, we don’t have a specific way to log that it was late. You can, though, use the notes in your tracking section to mark the day you expected it to start. When your period does start, you can log it as normal, and the app will autimatically adjust to your new cycle length.
If, however, your period hasn’t arrived within 3 months, then it’s officially considered missed, and it’s time to have a chat with your doctor, as they’re best placed to rule out any underlying issues that may be contributing.
Although our symptoms list is pretty comprehensive, every user is different, and that’s why we added the notes section to our tracking feature.
It’s essentially a blank page for you to add anything you need to, in as much detail as you’d like. But if you feel that we’ve missed something obvious in our symptoms list, please do let us know at [email protected].
The Hormona app is set up for users with natural cycles, including periods. And when you’re pregnant, your cycle and periods are paused for the duration of the pregnancy, which means you won’t experience the same hormonal fluctuations as users having periods.
You can, though, still use the app to log any symptoms you see, or use the notes section to keep a record of anything useful, including OBGYN appointments. There’s also our amazing Community, and if you’re a Hormona+ user, our hormone-healthy recipes.
When your period returns post-pregnancy, you can pick back up where you left off and start tracking again.
Now, while our period predictions are generally excellent, sometimes, Mother Nature just has other plans!
So, if your period arrives early, you can always log it by tapping ‘Tracking‘ at the bottom of your home screen. From there, head to the top right-hand corner of the screen and hit ‘Log Period‘. That will open up your calendar, where you can log your period dates.
Checking out your previously logged cycles is super easy to do. Open the app, and tap the calendar icon at the top right hand corner of the homepage. Here you can scroll back to view previously logged cycles. If you tap on any previous date it will allow you to ‘log period‘ or ‘log symptoms‘ retrospectively.
Hormona App: community
We love hearing from and talking to our users, and we love it when Hormonas talk to each other!
We even have a dedicated space for you to do just that – just hit “Community” at the bottom of the homepage, and you’ll see all the current discussions our users are having. You can also start your own discussion, or join in any of the chats.
Our forum is a safe space for all of our users to share their thoughts and experiences, ask questions, and discuss what’s going on with them.
And our medical and nutritional experts are always on-hand and aim to respond to any question asked within 48 hours. However, to view Hormona’s answers, you’ll need a Hormona+ subscription.
Community answers are free to all users, though. But if you’ve got questions, thoughts, or feedback relating specifically to the app, we do ask that you message us at [email protected], rather than posting in the Community.
While we try to keep as many of our features as possible free to use, we do have to charge for some of them to cover the costs of running the app, as well as producing new features.
Our expert answers are provided by qualified professionals, and as a perk of the Hormona+ subscription, they come at a fraction of the price of specialist care and our users love them!
Our experts are all powerhouses of knowledge and base all of their recommendations on science-backed research and their own professional experience.
You can ask them literally anything and get an answer in 48 hours or less – that’s a perk worth paying for, no?!
We love hearing from and talking to our users, and we love it when Hormonas talk to each other!
We even have a dedicated space for you to do just that – just hit “Community” at the bottom of the homepage, and you’ll see all the current discussions our users are having. You can also start your own discussion, or join in any of the chats.
Our forum is a safe space for all of our users to share their thoughts and experiences, ask questions, and discuss what’s going on with them.
And our medical and nutritional experts are always on-hand and aim to respond to any question asked within 48 hours. However, to view Hormona’s answers, you’ll need a Hormona+ subscription.
Community answers are free to all users, though. But if you’ve got questions, thoughts, or feedback relating specifically to the app, we do ask that you message us at [email protected], rather than posting in the Community.
Hormona: deliveries
We offer a variety of shipping options based on your location. At checkout, you’ll see choices that may include standard or express delivery to your home or office, as well as options for delivery to a mailbox, secure locker, or pick-up location. We aim to provide flexible delivery methods to suit your needs!
We work hard to get your order to you as quickly as possible! If you place your order before 12:00 PM CET, it will be dispatched the same day from Sweden, provided all items are available. Delivery times vary based on your location, but you’ll see an estimated delivery date when you enter your shipping address at checkout. Our goal is to have all orders delivered within 10-14 days.
Yes, we do! We’re happy to offer global shipping for both our supplements and Hormona™ Wellness kits, straight from our fulfilment centre in Sweden. No matter where you are, we’ll make sure your order reaches you!
Once your order is placed and dispatched, we’ll send you an email with all your tracking details so you can easily follow your package’s journey.
We’re here to help! If your order hasn’t arrived within 14 days, simply email us at [email protected] with the subject line “Missing Order.”
Please include the following details so we can assist you as quickly as possible:
- Your order number (found in your order confirmation email)
- Your name and contact information
Our support team will look into it right away and keep you updated!
We’re sorry to hear your order was damaged during shipping, and we’re here to make it right!
Please keep all original packaging and email us at [email protected] with the subject line “Transport Damage.” To help us resolve the issue quickly, include the following details:
- Your order number (from your confirmation email or delivery slip)
- Your name and contact information
- The product name, reference number, and lot/batch number
- Photos and a full description of the damage
Our team will review your claim right away and assist you with the next steps.
We understand that mistakes happen, and we’ll do our best to help!
If you’ve accidentally entered the wrong shipping address, please email us immediately at [email protected] with the subject line “Wrong Shipping Address” and include the following details:
- Your order number (from your confirmation email or delivery slip)
- Your correct shipping address
- Your name and contact information
If the new address is in a different country, we may need to cancel and refund your order so you can place a new one, as shipping costs vary by location. We’ll guide you through the process and make it as smooth as possible!
We offer a variety of shipping options based on your location. At checkout, you’ll see choices that may include standard or express delivery to your home or office, as well as options for delivery to a mailbox, secure locker, or pick-up location. We aim to provide flexible delivery methods to suit your needs!
Hormona: refunds
All app payments are processed through the Apple App Store or Google Play Store, depending on your device. If you need a refund, you have to request it directly through the respective store.
If you’re looking to request a refund for our app, the process will vary depending on whether you’re using an iPhone or an Android device.
For iPhone (Apple App Store):
- Sign in to reportaproblem.apple.com.
- Tap or click “I’d like to” and select “Request a refund.”
- Choose the reason for your refund and click “Next.”
- Select the app or subscription you’d like to refund, then click “Submit.”
- Apple will process the refund, and you should receive it shortly.
- For more details, visit Apple’s Support [https://support.apple.com/en-gb/HT204084]
For Android (Google Play Store):
- Open the Google Play Store app.
- Tap your profile icon (usually in the top-right corner).
- Go to “Payments & subscriptions,” then tap “Subscriptions.”
- Find the subscription you want to cancel and tap on it.
- Cancel the subscription.
- Go back to “Payments & subscriptions” and tap “Budget & history.”
- Find your subscription and tap the three-dot menu next to it, then select “Report a problem.”
- Fill out the form to request your refund.
- For more help, visit Google Play Support [https://support.google.com/googleplay?sjid=15104129912668292552-EU#topic=3364260]
Your satisfaction is important to us! If you need to return supplements, you can do so within 14 days of receiving your order, as long as they are unopened, in their original condition, and with all labels and seals intact.
If there is an issue with your supplements, such as a fault, please reach out to us by emailing [email protected]. In such cases, we may ask you to return the product, and we will issue a full refund once the return is processed.
We want to make the refund process as smooth as possible for you!
Here’s how you can request a refund depending on the situation:
If you’ve changed your mind: If you’d like to return your supplement within 14 days of purchase, please email us at [email protected] with the subject line “Return” and include the following details:
- Your order number (found in your confirmation email or delivery slip)
- Your name and contact information
- The product name, reference number, and quantity you wish to return
- Reason for the return
- Photographic evidence that all seals are intact and the product remains unopened.
Our customer care team will confirm your request is within the 14-day window and guide you through the return process. Please ensure the product is returned in its original packaging.
If your supplement is faulty: If you’ve received a faulty supplement, please email us at [email protected] with the subject line “Product Fault” and include:
- Your order number (from your confirmation email or delivery slip)
- Your name and contact information
- The product name and reference number
- Photos and a full description of the fault
Our team will review the issue, and depending on the fault, we may ask you to return the product. Once we’ve received it, we’ll issue a full refund.
If you need any further help or have any questions, don’t hesitate to reach out to us! We’re here to help at every step of the way.
Unfortunately, opened supplement products—where the seal is no longer intact—are not eligible for a refund. We can only accept returns for unopened products in their original, unused condition.
Yes, return shipping is the customer’s responsibility unless the product is faulty when you receive it. If there is an issue with your order, we’ll cover the return shipping costs.
Once we receive your returned supplement and confirm it is in its original, unused, and unopened condition, we’ll process your refund within 14 days. We’ll keep you updated throughout the process.
For refund instructions, please visit the “Refund” tab above or click here for more information.
All app payments are processed through the Apple App Store or Google Play Store, depending on your device. If you need a refund, you have to request it directly through the respective store.
Hormona: returns
We want you to be completely satisfied with your purchase! If you need to return an item, you can do so within 14 days of receiving your order, as long as the product is unopened, unused, and in its original condition. This means all labels and seals must still be intact, and the box or bottle must not have been opened.
We’re here to make returns easy for you!
To start the process, simply email us at [email protected] with the subject line “Return” and include the following details:
- Your order number (from your confirmation email or delivery slip)
- Your name and contact information
- The product name, reference number, and quantity you’d like to return
- Reason for the return
- Photographic evidence that all seals are intact and the product remains unopened.
Our customer care team will confirm that your request is within the 14-day return window and guide you through the next steps.
Please make sure the product is returned in its original packaging.
Yes, return shipping costs are your responsibility unless there is an issue with the product when you receive it. If your item arrives damaged or faulty, let us know and of course we’ll cover the return.
Once we’ve received your returned item, we’ll check to ensure it’s in its original, unused, and unopened condition. If everything looks good, we’ll process your refund within 14 days. We’ll keep you updated every step of the way!
We’ll send you an email as soon as we’ve received your return, so you’ll be kept in the loop.
Your refund will be processed using the same payment method you used when placing your order. Once your return is approved, you’ll receive your refund within a few business days.
The cost of returning an unwanted, unused product in its original, unused, and unopened condition varies from country to country. To make it easier for you, we have summarised the prices for each country here
To return your product, please check the “Returns” tab above for instructions or click here for further details.
We want you to be completely satisfied with your purchase! If you need to return an item, you can do so within 14 days of receiving your order, as long as the product is unopened, unused, and in its original condition. This means all labels and seals must still be intact, and the box or bottle must not have been opened.
Hormona: Collaborate with us
To contact our marketing team, please reach out to our Head of Marketing, Eda Unel, at [email protected].
For collaboration inquiries, please reach out to our Head of Marketing, Eda Unel, at [email protected].
We regularly post open positions on our LinkedIn page, so be sure to check there for the latest opportunities. If you’d like to submit an open application, feel free to email us at [email protected].
To contact our marketing team, please reach out to our Head of Marketing, Eda Unel, at [email protected].
