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Last updated: 18th November 2024
These terms and conditions (hereinafter ‘Terms’) are applicable to all products, services and documentation provided by Hormona, including through the Hormona App (hereinafter ‘App’) and the Hormona website www.hormona.io, (‘Hormona Services’), the Hormona Wellness Kits and the Hormona Supplements (‘Hormona Products’) to our customers (hereinafter ‘you’).
The Hormona Services are owned and operated by Wlness Science LTD, located at 5th Floor 167-169 Great Portland Street, London, England, W1W 5PF (12944590), and our subsidiary Wlness Science Sweden AB, located at Birger Jarlsgatan 57 C 113 56 Stockholm (559440-1019), hereinafter referred to as ‘Hormona’, ‘we’, ‘our’.
You may contact us by email on hello@hormona.io and/or support@hormona.io (for product support only) (‘Contact Information’).
Please read these Terms, along with the Privacy Policy and Cookie Policy carefully before using the Hormona Services. By downloading our app, and creating an account, or using our services, you agree to be bound by these Terms. If you do not agree, do not create an account or use our services. This is a legally binding contract.
You must be at least eighteen (18) years old to accept these Terms and use our products and services, whether on your own behalf or on behalf of another user. If a minor (individual below the age stated above) uses our services, we provide such on the basis of the deemed consent of their parent or legal guardian, both to these Terms and to the use of our services. Such consent is obtained when an account is created prior to use of the functions. The parent or guardian takes full responsibility for the minor’s use of Hormona’s products and services.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not immediately insist that you agree, you are required to do so under these terms. If we delay in taking steps against you in respect of your breaking this contract, you must still adhere to the conditions for breach of this contract, and it will not prevent us from taking steps against you at a later date. These terms are governed by English Law and you can bring legal proceedings in respect of the products in the English courts.
Each section of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections apply.
Please note that these Terms may be updated or amended from time to time. It is your responsibility to check these Terms periodically for changes.
You will be notified via email or the app regarding non-minor changes which may affect you. We will inform you that it is important to object if you do not approve of the changes.
If we do not get such an objection within thirty (30) days after change(s) have been communicated, your approval will be assumed. We will also assume that you accept the changes where you enter into an agreement for the services with us, by, for example, continuing to use Hormona Services after the new conditions have been released.
The most current version will be posted on our app and website, with an indication of when it has been last updated.
All copyrights, trademarks, trade names, logos and other intellectual or industrial property rights in the Hormona Products and Services made available throughout the world belong to us. The rights in the App and Services are licenced to you. You have no intellectual property rights in, or to, the App, Products or Services other than the right to use them in accordance with these Terms.
You may not use our exclusive property for commercial or any other purposes without our written consent.
‘Account’ means the account that you register and create in the Hormona App.
‘App’ means the Hormona App, accessible via a smartphone device.
‘Functions’ mean our website, app, your account and services, jointly.
‘Privacy Policy’ means our Privacy Policy which describes how we collect, process and store your personal data.
‘Products’ means the products described under the section ‘Products’ below, which have been made available through the website, for order and delivery.
‘Services’ means the services described under the section ‘Services’ below, which have been made available through the website, and our app, along with any such other related goods, equipment, services and information made available to you.
‘Subscription’ means the regular purchase of services over a fixed period of time for a specific fee.
Our services are designed to provide general information about women’s health and hormone health, and related topics. The app collects the data you enter, for example on menstrual cycles,
physical activities, symptoms, and other data about the body. These data allow statistical and algorithmic data processing that can show you patterns in your menstrual cycle.
Our app is for self-management, meaning the services are based on the data you provide, so the information and analysis available in the app depends on the amount and accuracy of the input you choose to provide.
The Hormona Services provide information for general health and wellbeing purposes only. For medical advice that addresses your specific, individual needs, please always consult a qualified medical healthcare professional.
When using Hormona Services, you agree to use the respective service only for the intended purposes as described in these Terms.
In order to provide our services, we reserve the right to display advertisements on our website and in our app.
The App can be acquired free of charge from the relevant app store (iOS Apple App Store, or Android Google Play Store). In the app, we offer some functions and content free of charge (hereinafter ‘Hormona Freemium’), while access to more extensive functions and content is paid for (hereinafter ‘Hormona Plus’). You can purchase paid services, such as Hormona Plus from within the App.
Hormona exists as an online service only. To use our services, you need to create an account. This requires acceptance of these Terms, to process data in accordance with our Privacy Policy, including all documents, declarations and consents included therein by reference.
Furthermore, you will need to provide a username, email address and a personalised password (at least eight (8) Characters, one (1) letter and one (1) number). Other information can be provided as part of onboarding in order to personalise your Hormona experience. Your account
creation is completed when you click on the link in the confirmation email sent to your email address, confirming your account.
Alternatively, you can create an account using your Apple or Google login details, which automatically transfers your relevant personal information.
You are not allowed to transfer your account to others, and you may only sign up to one (1) account.
We use anonymised information from your usage of our Services so that we can continue to improve them. We process personal information for this purpose also as set out in our Privacy Policy, which you consent to when you create an account. By creating an account and using our Services, you grant us permission to use your anonymised information to improve our services.
Within our app, we offer certain features and enhanced functionality as Paid Services. These are referred to as Hormona Plus. These services are tied to a subscription. Therefore, you will be charged once in the duration period of your subscription (for instance once per month, or once per year). Our subscription will be renewed for an indefinite time at the end of your initial subscription period with us.
You can find an overview of the subscription benefits included in the menu of the app. These may change from time to time, as we introduce new features, develop our existing offering and retire features that haven’t worked out as planned. The features and content contained in Paid Services may differ by country and language.
The price for paid services is shown in the relevant app store (iOS Apple App Store or Android Google Play Store) and on the buy screen in-app prior to purchase. Like our app, paid services are only available via the third-party platform operators (Apple App Store and Google Play Store), therefore, when you make a purchase within our app, you may additionally enter into a separate contract with the respective third-party service provider of the app store, whose Terms and conditions may apply.
Once payment has been made, the services will be available and ready to order as instructed in the App. If payment cannot be collected, we will be entitled to block access to the relevant paid services.
By agreeing to these Terms, you acknowledge and agree that you have the financial responsibility for all Paid Services purchased from your account.
We may provide access to Paid Services as part of a free trial, followed by a subscription. We shall not take any charges until the expiry of the free trial period and the commencement of the subscription period. If you cancel your subscription during your free trial period, we will not charge you for the subscription and your access to Paid Services will end at the end of your free trial period.
The services shall be ordered in accordance with instructions in the App. Confirmation of your order will take place when we email you and/or send you a confirmation in the App, at which point a contract will come into existence between you and us.
During the order process we will let you know when and where we will provide the services.
From time to time, we may automatically update the app and change the service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons.
If you choose not to install such an update, or if you opt out of automatic updates you may not be able to continue using the App and Services.
The Hormona Products are for general health and wellbeing purposes only. For medical advice and products that address your specific, individual needs, please always consult a qualified medical healthcare professional.
In partnership with Great Earth, we have developed Hormona’s Hormone Support Supplements, designed to help regulate hormonal activity and support overall wellbeing throughout the menstrual cycle. Our formula includes a blend of ginseng, evening primrose oil, lemon balm, sage, saffron, vitamins B5, B6, B12, and D, as well as magnesium and chromium. Each jar provides a 1-month supply, containing 90 capsules, with a recommended daily dose of 3 capsules, to be taken with a meal.
Please note that dietary supplements should complement, not replace, a varied and balanced diet. The supplements are suitable for both vegetarians and vegans.
The Hormona Wellness Test is for women of reproductive age, with regular, natural cycles to monitor hormones for general health and wellbeing purposes only. The kit contains three different tests to measure Estrogen, FSH and Progesterone in your first morning urine. The Hormona Wellness Kits are available in two configurations: one (1)-cycle trial kit and a three (3)-cycle kit.
The Hormona Wellness Tests are not suitable for women not of reproductive age (below the age of eighteen (18) and above the age of forty-five (45) years old), those with irregular cycles, on hormonal contraceptives, diagnosed with a hormone related condition, pregnant and/or breastfeeding. Certain alternative medical conditions may affect the ability of the Hormona Wellness Tests to assess your general hormone health. If you have been diagnosed with a medical condition, you should consult your medical practitioner to ensure that this product is suitable for you, prior to use.
The Hormona Wellness Tests are for exclusive use with the Hormona App. To use the Hormona Wellness Kit, you must download the Hormona App [section 2.2] and create an account [section 2.3]. Hormona plus as a paid service is not required to use the Hormona Wellness Kit.
The Hormona Wellness Tests are not a medical device, and are not to be used for diagnostic purposes. The test result is for reference only. The Hormona Wellness Tests are not a substitute for qualified medical advice. You should consult with your medical practitioner before using and relying on the information provided by the Hormona Wellness Tests and the Hormona App.
All new orders received before 12:00 PM CET will be dispatched by our fulfilment partner in Sweden on the same day. Your order will be processed and shipped once it can be fulfilled completely. Please ensure that all order information is complete and contains all necessary fields in order to deliver your order successfully.
Although we will try our best to assist in all cases, Hormona cannot accept financial responsibility for any shipping address errors made by the consumer at purchase.
Where you have received a Hormona Product that has been damaged during transport, we ask you to keep all original packaging, for inspection. Transport Damage must be notified to Hormona by email to support@hormona.io with the subject ‘Transport Damage’ and the following details:
Depending on the extent of the damage, we may redeliver, rectify or reduce the price with a partial refund.
Delivery times vary according to your location. Please see our website for up to date information. We will arrange for delivery of the products you order by the method and to the address which you have indicated during the order and check out process. We will make every effort to deliver every order within 14 days.
The price of the product will be the price indicated on the order page when you place your order, and includes VAT. Payments must be made at the time we accept your order, and will be processed using Stripe as our payment system.
We accept payments using credit or debit card.
Product faults must be notified to Hormona by email to support@hormona.io with the subject ‘Product Fault’ and the following details:
Depending on the product fault, we may require you to return the product to us. You are responsible for the product until we confirm receipt. The product should be packaged in its original packaging undamaged.
As a consumer purchasing our products online, you have the right to return your order within fourteen (14) days of receipt, in accordance with consumer rights laws (EU 2011/83) and the UK Consumer Rights Act 2015 (CRA 2015).
To be eligible for a return, the product must be returned within fourteen (14) days in its original, unused, and essentially unchanged condition. This means the product cannot be used, labels must remain attached, and seals must be intact, therefore the box must remain unopened. Additionally, the product should be returned in its original packaging.
To initiate a return, please email support@hormona.io with the subject ‘Return’ and the following details:
We will confirm if your return request falls within the fourteen (14) day period. Please note that the consumer is responsible for the cost of returning the product and is liable for the product until we confirm receipt. Once we have received the product in its original, unused, and unopened condition, a refund will be processed within fourteen (14) days. Generally, we will refund you the price you pay for the products by the method you used for payment.
We will advise you on how to return the product based on eligibility, and your location.
If a product does not meet the description that Hormona has provided, you as a consumer have the right to file a complaint. Please contact us immediately at support@hormona.io with the subject ‘Complaint’ and including the following:
The right to complain only covers original defects in the product on arrival, and not for issues arising after purchase and delivery. Examples which are not considered ‘original defects’ include the product’s expiry date passing when it was purchased within a reasonable timeframe for use, and/or incorrect use or storage of the product.
We offer our products and services to individuals acting as consumers (as defined under applicable local law). You may only use Hormona for your own private purposes.
You must not use our products and services for any harmful, malicious, disruptive or unlawful purpose. You should not use our products and services if you are a direct competitor of Hormona and the services which Hormona offers, and are investigating our services for competitive research.
When you use our Functions, you must always comply with all applicable laws, regulations and public orders. You shall not access the website or app other than through the interfaces provided by us, and as otherwise expressly authorised under these Terms.
You may not use these functions in a manner contrary to our, or any third party’s rights and interests. You agree to comply with all instructions and recommendations provided by us.
You agree to be responsible for all activities that occur under your account. Credentials to your account must be kept secure at all times. You are forbidden to share data relating to your account with any third parties. Should you suspect that your account, or your credentials have been or are being used by a third party, you must contact us immediately using our Contact Information.
We may have to suspend the supply of any of the functions to:
We are entitled to decline or adjust an order from you and close down your Account in the event that you provide us with untrue, inaccurate, not current, or incomplete information when creating your Account. This shall also apply if you fail to comply with these Terms or other mandatory provisions by law. Upon occurrence of any of these events, we will contact you and request that you remedy your breach of these Terms.
If you download our App onto a smartphone that is not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these Terms, whether or not you own the device.
By using the App and any of the Services, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products and provide our Services.
Certain Services will make use of location data sent from your device. You can turn off this functionality at any time by turning off the location services settings for the app on the device. If you use these services, you consent to the transmission, collection, retention, maintenance, processing and use of your location data and queries to provide and improve location-based services. Turning off the location services setting shall stop us collecting such data at any time. However, if you disable location services, this may interfere with our ability to provide you with relevant information, inhibiting the App from functioning properly.
Whenever you make use of a feature that allows you to contribute content to our App or Services, or make contact with other users in the Hormona community, you must comply with the content standards set below. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty.
Meaning you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Your contribution must:
Your contribution must not:
We reserve the right to remove any content you contribute on our App or Service, if, in our opinion, your post does not comply with the content standards set out above.
Any content uploaded to our App or Service will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our App and Service a limited licence to use, store and copy that content, and to distribute and make it available to third parties. When uploading or posting content to our App or Service you grant us a worldwide, non-exclusive, perpetual, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the App or Service and across different media including to promote the App or Service.
Similarly, the App may include information uploaded by other users in the Hormona community, such as topics for discussion or comments. This information has not been verified or approved by us. The views expressed by other users on the App do not represent our views or values. In particular, you should not treat any information uploaded by other users as medical advice, and you should not rely upon it. We disclaim all liability in respect of any information uploaded by other users.
If you have any concerns about content uploaded by other users, please contact us using our Contact Information.
All products and services provided are owned by Hormona and should at all times be handled with reasonable care.
You agree that you will not:
You must not:
The App, products or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You are responsible for making your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these Terms, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
Our Products and Services are for domestic and private use. If you use our Products and/or Services for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
The Services are provided for general information only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether expressly or implied, that such information is accurate, complete or up to date.
We are not liable for your reliance on the information provided. If you feel that the use of the Hormona Products and/or Services or the information is causing any physical or mental distress, you must immediately cease using the Hormona Products and/or Services or the information and should seek medical professional help immediately.
The Hormona Products and Services are not medical advice and should not be relied upon as such. We make no representation, express or implied, that the Hormona Services or the information in them is correct. Under no circumstances does the App or Services recommend particular treatment for specific individuals. In all cases, we advise that an appropriately qualified medical professional be consulted before any decisions are taken about whether treatment is necessary and if so what course of treatment.
Research references in the Hormona Services or information to particular drugs, treatment or procedures do not constitute either their endorsement or their recommended use.
The Products and Services have not been developed to meet your individual requirements. We do not guarantee that the Hormona Products and Services can be used to achieve a specific aim or that they will be fit for your purposes.
Specifically, we do not guarantee that the Hormona Services will correctly predict your menstrual cycle or any hormonal cycle, or that the information provided will be complete, accurate or error-free.
The information we provide is general in nature and is designed to apply only to individuals with no underlying health conditions. If you choose to follow or act on such information, you do so at your own risk. Please check that the facilities and functions of the App and the Services meet your requirements.
Please speak to your medical healthcare professional if you have any concerns about whether the Hormona Products and Services are appropriate for you, particularly if you are on prescription medication, pregnant or breastfeeding.
We are not responsible for how you choose to store or share any information you have obtained from the App or Services or which we have presented to you via the App or the Services. If you are concerned about security and confidentiality of this information, you should refer to the privacy policies and terms of use for any third-party services you use to store or share such information.
We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.
If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
Provided we do this, we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us.
If you have subscribed to Paid Services, you may be entitled to a refund under consumer rights law.
We may transfer our rights and obligations under these terms to another organisation. We will always inform you in writing where this happens and we will ensure that the transfer will not affect your obligations under the contract.
To terminate your authorization, cancel your subscription for Paid Services or change your payment method email using our Contact Information. For your termination or cancellation to be effective, you must unsubscribe no later than twenty-four (24) hours prior to the end of the current subscription period.
If you have purchased a subscription via an app store (iOS Apple App Store or Android Google Play Store) please use the procedures provided by the respective app store to cancel.
If you have purchased a subscription for Paid Services you can cancel your subscription at any time prior to accessing the Paid Services. Please note that you will lose your right to a refund if you have accessed any Paid Services prior to cancelling.
We reserve the right to end your licence to use the Products and Services at any time by contacting you if you have broken the terms in a serious way. If a breach can be put right, we will give you a reasonable opportunity to do so.
If we choose to end your right to use the App and Services:
When we consider that a breach of these acceptable use restrictions has occurred, we may take such action as we deem appropriate. Failure to comply with these restrictions constitutes a material breach of the terms of use, and may result in our taking all or any of the following actions:
We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.
In relation to use of Hormona Freemium, you reserve the right to withdraw consent at any time. You may terminate the contractual relationship with us at any time by logging into your account and selecting delete account. Deleting your account will erase all of your data and cannot be undone. Therefore, to use our App or Services again you will need to create a new account, agreeing to the terms here within.
If you have any complaints, please contact our support department using our Contact Information.
Disputes regarding the interpretation and application of these Terms shall be resolved by the National Board for Consumer Disputes or by the competent ordinary court.
Please also note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform available at ec.europa.eu/consumers/odr
Hormona© 2024, All Rights Reserved
