All app payments are processed through the Apple App Store or Google Play Store, depending on your device. If you need a refund, you have to request it directly through the respective store.

If you’re looking to request a refund for our app, the process will vary depending on whether you’re using an iPhone or an Android device.

For iPhone (Apple App Store):

• Sign in to reportaproblem.apple.com.
• Tap or click “I’d like to” and select “Request a refund.”
• Choose the reason for your refund and click “Next.”
• Select the app or subscription you’d like to refund, then click “Submit.”
• Apple will process the refund, and you should receive it shortly.
• For more details, visit Apple’s Support [https://support.apple.com/en-gb/HT204084]

For Android (Google Play Store):

• Open the Google Play Store app.
• Tap your profile icon (usually in the top-right corner).
• Go to “Payments & subscriptions,” then tap “Subscriptions.”
• Find the subscription you want to cancel and tap on it.
• Cancel the subscription.
• Go back to “Payments & subscriptions” and tap “Budget & history.”
• Find your subscription and tap the three-dot menu next to it, then select “Report a problem.”
• Fill out the form to request your refund.
• For more help, visit Google Play Support [https://support.google.com/googleplay?sjid=15104129912668292552-EU#topic=3364260]

Your satisfaction is important to us! If you need to return supplements, you can do so within 14 days of receiving your order, as long as they are unopened, in their original condition, and with all labels and seals intact.

If there is an issue with your supplements, such as a fault, please reach out to us by emailing support@hormona.io. In such cases, we may ask you to return the product, and we will issue a full refund once the return is processed.

We want to make the refund process as smooth as possible for you!

Here’s how you can request a refund depending on the situation:

If you’ve changed your mind: If you’d like to return your supplement within 14 days of purchase, please email us at support@hormona.io with the subject line “Return” and include the following details:

• Your order number (found in your confirmation email or delivery slip)
• Your name and contact information
• The product name, reference number, and quantity you wish to return
• Reason for the return 
• Photographic evidence that all seals are intact and the product remains unopened.

Our customer care team will confirm your request is within the 14-day window and guide you through the return process. Please ensure the product is returned in its original packaging.

If your supplement is faulty: If you’ve received a faulty supplement, please email us at support@hormona.io with the subject line “Product Fault” and include:

• Your order number (from your confirmation email or delivery slip)
• Your name and contact information
• The product name and reference number
• Photos and a full description of the fault

Our team will review the issue, and depending on the fault, we may ask you to return the product. Once we’ve received it, we’ll issue a full refund.

If you need any further help or have any questions, don’t hesitate to reach out to us! We’re here to help at every step of the way.

Unfortunately, opened supplement products—where the seal is no longer intact—are not eligible for a refund. We can only accept returns for unopened products in their original, unused condition.

Yes, return shipping is the customer’s responsibility unless the product is faulty when you receive it. If there is an issue with your order, we’ll cover the return shipping costs.

Once we receive your returned supplement and confirm it is in its original, unused, and unopened condition, we’ll process your refund within 14 days. We’ll keep you updated throughout the process.